Class 12 Home Science Unit 5 Chapter 2 Consumer Education and Protection Solutions

Class 12 Home Science Unit V Chapter 2 Consumer Education and Protection Solutions with NCERT-based textual questions and answers, additional important questions, and exam-oriented solutions for effective CBSE board exam preparation.

Class 12 Home Science Unit 5 Chapter 2 Consumer Education and Protection Solutions

Review Questions with Solutions

1. Explain the following terms in 2–3 lines:

(a) Consumer.

Ans: A consumer is a person who buys goods or services for personal use and not for resale or commercial production. Consumers are important participants in the economy.

(b) Consumer rights.

Ans: Consumer rights are the rights of consumers to receive adequate information about the quality, quantity, purity, standard, price, and safety of goods and services and to be protected against unfair trade practices.

(c) Consumer responsibilities.

Ans: Consumer responsibilities refer to the duties of consumers to make informed choices, check the quality and safety of products, use them properly, and raise complaints against defective goods or unfair practices.

(d) Consumer Protection Act.

Ans: The Consumer Protection Act is a law enacted to protect consumers’ interests, provide remedies against defective goods and deficient services, and protect consumers from unfair trade practices.

(e) Consumer problems.

Ans: Consumer problems refer to difficulties faced by consumers, such as defective products, misleading advertisements, incorrect weights and measures, unfair prices, and deficient services.

2. List the following:

(a) Any three consumer rights.

Ans: Three consumer rights are:

(i) Right to Safety: This is the right to be protected against goods and services that may be hazardous to life or property.

(ii) Right to be Informed: This is the right to receive information about the quality, quantity, purity, standard, price, and other relevant details of goods and services.

(iii) Right to Choose: This is the right to have access to a variety of goods and services at competitive prices and to choose according to one’s needs and preferences.

(b) Any three consumer responsibilities.

Ans: Three consumer responsibilities are:

(i) Check Quality and Safety: Consumers should check the quality, quantity, price, and safety of products before purchasing them.

(ii) Avoid Wasteful Practices: Consumers should use goods carefully and avoid unnecessary wastage.

(iii) Raise Complaints: Consumers should report defective goods, deficient services, misleading advertisements, or unfair trade practices to the appropriate authority.

(c) Any five consumer problems.

Ans: Five consumer problems are:

(i) Spurious/Duplicate/Imitation Products: Consumers may be cheated by spurious or substandard products that imitate well-known brands. Such products may be of poor quality and unsafe to use.

(ii) Sales Promotion Schemes to Entice the Consumer: Consumers may be attracted by exchange offers, bonuses, lucky draws, and other promotional schemes. Some misleading schemes may deceive consumers into making unsuitable purchases.

(iii) Consumer Problems with regard to Services: Consumers may face problems with services provided by banks, insurance companies, electricity suppliers, water services, and other institutions. Poor service or failure to provide promised services can cause consumer grievances.

(iv) Incorrect Weights and Measures: Consumers may receive less quantity than they have paid for because of incorrect or manipulated weights and measures.

(v) Misleading Advertisements: Advertisements may sometimes contain misleading claims about the quality, benefits, price, or performance of goods and services, which can mislead consumers.

(d) Any three standardisation marks.

Ans: Three commonly recognised quality or certification marks are:

(i) ISI Mark: The ISI mark is a standard mark associated with the Bureau of Indian Standards (BIS). It indicates that a product conforms to the relevant Indian Standard where certification is applicable.

(ii) AGMARK: AGMARK is a certification mark used for certain agricultural products. It indicates conformity with prescribed quality standards.

(iii) Woolmark: The Woolmark is a certification trademark used for products made from wool that meet specified Woolmark standards. It indicates compliance with the applicable requirements for wool products.

3. State true or false:

(a) ISI mark is given by BIS.

Ans: True.

(b) Agmark is meant for agricultural products.

Ans: True.

(c) Right to safety is not a consumer right.

Ans: False.

(d) VOICE is the name of a consumer organisation.

Ans: True.

4. Discuss in brief the basics concepts of consumer education and protection.

Ans: Consumer education provides consumers with knowledge about their rights, responsibilities, products, services, prices, quality, safety, and methods of making informed choices. Consumer protection aims to safeguard consumers against defective goods, deficient services, misleading advertisements, unfair trade practices, and exploitation.

Consumer education enables people to become aware and responsible consumers. Consumer protection provides legal and institutional mechanisms through which consumers can seek redressal of their grievances and obtain appropriate remedies.

Additional Questions with Solutions  (Class 12 Home Science Unit 5 Chapter 2 Consumer Education and Protection Solutions)

Multiple-Choice Questions

1. Which of the following is a consumer right?

(a) Right to safety
(b) Right to exploit
(c) Right to mislead
(d) Right to overcharge

Ans: (a) Right to safety

2. Which mark is associated with agricultural products?

(a) Woolmark
(b) AGMARK
(c) ISI only
(d) Hallmark

Ans: (b) AGMARK

3. Which of the following is a consumer responsibility?

(a) Ignoring product labels
(b) Checking the quality of a product
(c) Accepting defective goods without complaint
(d) Encouraging unfair trade practices

Ans: (b) Checking the quality of a product

4. Which of the following is a consumer problem?

(a) Correct weights and measures
(b) Clear information
(c) Misleading advertisement
(d) Safe products

Ans: (c) Misleading advertisement

5. What is the main purpose of consumer education?

(a) To encourage wasteful buying
(b) To make consumers aware and informed
(c) To increase misleading advertisements
(d) To prevent consumers from making choices

Ans: (b) To make consumers aware and informed

Short-Answer Questions (1–2 Marks Each)

1. Who is a consumer?

Ans: A consumer is a person who purchases goods or services for personal use and not for resale or commercial production.

2. What is meant by consumer protection?

Ans: Consumer protection means safeguarding consumers from defective goods, deficient services, unfair trade practices, and exploitation.

3. What is the Right to Safety?

Ans: The Right to Safety is the right of consumers to be protected against goods and services that may be hazardous to life or property.

4. What is the Right to be Informed?

Ans: It is the right of consumers to receive adequate information about the quality, quantity, purity, standard, price, and safety of goods and services.

5. Mention any two consumer responsibilities.

Ans: Checking the quality and safety of products and raising complaints against defective goods or unfair practices are two consumer responsibilities.

6. What is AGMARK?

Ans: AGMARK is a certification mark used for certain agricultural products that conform to prescribed quality standards.

7. What does the ISI mark indicate?

Ans: The ISI mark indicates that a certified product conforms to the relevant Indian Standard, where certification is applicable.

8. What is a spurious product?

Ans: A spurious product is a fake or imitation product that may be falsely presented as a genuine or branded product.

9. Why are correct weights and measures important for consumers?

Ans: Correct weights and measures ensure that consumers receive the quantity of goods for which they have paid.

10. Why is consumer education important?

Ans: Consumer education helps people understand their rights and responsibilities and make informed and safe purchasing decisions. 0 0 0

 

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