Class 12 Home Science Unit V Resource Management Chapter 1 Hospitality Management Solutions

Class 12 Home Science Unit V Resource Management Chapter 1 Hospitality Management Solutions with NCERT-based textual questions and answers, additional important questions, and exam-oriented solutions for effective CBSE board exam preparation.

Class 12 Home Science Unit V Resource Management  Chapter 1 Hospitality Management Solutions

Review Questions with Solutions

1. What is the importance of ‘Front Office’ in a hotel?

Ans: The Front Office is an important department of a hotel because it is the main point of contact between the hotel and its guests. It welcomes guests, handles reservations, check-in and check-out, provides information, maintains guest records, and coordinates with other departments to provide efficient guest services.

2. Write the responsibilities of any three members of the front office Staff.

Ans: The responsibilities of any three members of the Front Office Staff are:

(i) Front Desk Agent: Welcomes guests, checks them in and out, answers enquiries, manages reservations, and provides information and assistance to guests.

(ii) Concierge: Assists guests with special requests such as arranging transportation, booking tickets, recommending local attractions, and making dining arrangements.

(iii) Night Auditor: Handles overnight front office operations, checks and records daily financial transactions, prepares reports, and ensures that records are ready for the next day’s operations.

3. Write the responsibilities of any three members of the housekeeping department of a hotel.

Ans: The responsibilities of any three members of the housekeeping department of a hotel are mentioned below:

(i) Executive Housekeeper: Is responsible for managing the functioning of the department through proper use of manpower, materials, money, time, and other resources. S/he checks schedules, cleanliness, and the overall functioning of the housekeeping department.

(ii) Assistant Housekeeper: There may be one for each shift in a large hotel. S/he prepares duty schedules and checks the cleanliness and functioning of the workers.

(iii) Desk Control Supervisor: Coordinates with the front office regarding guest departures, gets vacated rooms cleaned, and hands over cleaned rooms. The desk may be manned throughout the day to receive and transmit information.

4. Explain the meaning and functioning of restaurant and kitchen.

Ans: A restaurant is a commercial establishment that provides food and beverages to customers. It is equipped with dining tables, chairs, crockery, cutlery, linen, and other necessary facilities according to the standards of the establishment. The restaurant manager is responsible for its overall functioning. Supervisors and waiters ensure proper service, cleanliness, hygiene, and courteous behaviour towards guests.

A kitchen is the area where food is stored, prepared, cooked, and made ready for service. It requires proper equipment, cleanliness, hygiene, and sanitation. Kitchen stewards assist in maintaining cleanliness and in washing and storing kitchen utensils, crockery, cutlery, and other equipment.

5. What are the different types of food services in a hotel?

Ans: The different types of food services in a hotel are:

(i) Table Service: Food is served to guests at their tables by service staff.

(ii) Buffet Service: Food is displayed at a buffet counter, and guests generally select the food according to their choice.

(iii) Room Service: Food and beverages are served to guests in their hotel rooms.

(iv) Self-Service: Guests collect their food and beverages themselves from the service counter.

(v) Take-away Service: Food is packed and provided to customers to consume outside the hotel or restaurant.

6. What are the management functions in relation to hotels?

Ans: The management functions are planning, organising, coordinating, staffing, directing, controlling, and evaluating the use of resources in relation to the goals of the hotel. Each of these functions helps in the efficient management of hotel operations.

7. State whether the following statements are True or False.

(a) Smile is the most enduring competency required of Front Office Personnel.

Ans: True.

(b) ‘A Suite’ has two rooms, one serves as a living-cum-dining area and the other room has a bed.

Ans: False. A suite generally consists of two or more connected areas or rooms, usually including a bedroom and a separate living area. The exact arrangement may vary.

(c) Housekeeping department provides food to the customers.

Ans: False.

(d) Kitchen stewarding is concerned with the preparation of food.

Ans: False. Kitchen stewarding is mainly concerned with the cleanliness, maintenance, storage, and supply of kitchen utensils and equipment.

(e) Controlling is the function of ensuring that the plans and objectives keep to the schedules and allocated budget.

Ans: True.

Additional Questions with Solutions (Class 12 Home Science Unit V Resource Management Chapter 1 Hospitality Management Solutions)

 Multiple-Choice Questions

1. Which department is the main point of contact between a hotel and its guests?

(a) Housekeeping
(b) Front Office
(c) Kitchen Stewarding
(d) Maintenance

Ans: (b) Front Office

2. Who assists hotel guests with transportation, tickets, and local information?

(a) Concierge
(b) Night Auditor
(c) Room Attendant
(d) Chef

Ans: (a) Concierge

3. Which department is mainly responsible for the cleanliness of guest rooms?

(a) Front Office
(b) Housekeeping
(c) Restaurant
(d) Accounts

Ans: (b) Housekeeping

4. In which type of service do guests select food from a displayed arrangement of dishes?

(a) Room service
(b) Buffet service
(c) Table service
(d) Take-away service

Ans: (b) Buffet service

5. Which of the following is a management function?

(a) Controlling
(b) Cooking
(c) Serving
(d) Cleaning

Ans: (a) Controlling

Short-Answer Questions (1–2 Marks Each)

1. What is the main function of the Front Office department?

Ans: Its main function is to provide services to guests and act as the main link between guests and the hotel.

2. What is the role of a front desk agent?

Ans: A front desk agent welcomes guests, handles check-in and check-out, manages reservations, and responds to guest enquiries.

3. What is the function of a concierge?

Ans: A concierge assists guests with services such as transportation, ticket bookings, local information, and dining arrangements.

4. What is the role of an executive housekeeper?

Ans: An executive housekeeper manages the housekeeping department and supervises its staff, cleanliness, and resources.

5. What is the function of a room attendant?

Ans: A room attendant cleans and maintains guest rooms and bathrooms.

6. What is a restaurant?

Ans: A restaurant is an establishment that provides food and beverages to customers.

7. What is meant by room service?

Ans: Room service is a food and beverage service in which food and drinks are delivered to guests in their hotel rooms.

8. What is buffet service?

Ans: Buffet service is a type of food service in which food is displayed for guests to select according to their choice.

9. Mention any two management functions in a hotel.

Ans: Planning and controlling are two important management functions in a hotel.

10. Why is hygiene important in a hotel?

Ans: Hygiene is important for maintaining cleanliness, preventing contamination, and ensuring the health and safety of guests and staff.

 

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